3CX
Your Communications System
3CX is a software-based communication system that provides businesses with a complete Unified Communications solution. It is a popular IP PBX (Private Branch Exchange) system that can be installed on-premises or hosted in the cloud.
Telephony
Web client and mobile apps for remote working
Video
Included in your system, no add-ons needed
Live Chat
Talk with your customers in real time via your website or WhatsApp!
SMS
Allow your customers to interact with you instantly
Integrations
CRMs and Microsoft 365
Lower Ongoing Costs
Don’t pay a monthly per endpoint cost
Flexible
Keep your phone numbers and phone line structure
Secure
3CX includes advanced security features
Install anywhere
Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
Backed by the vendor
And fully maintained and supported by Sedcom
3CX Apps & Features
3CX enables you to take your extension with you wherever you work. With apps for Android, iOS, most web browsers and Windows PC, you are guaranteed to stay connected, always
and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
3CX Apps for Android & iOS Device
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer WhatsApp messages
- Conference Calls
- Use your office lines from your mobile
- Encrypted and Secure
User-friendly Web Client / Desktop Apps
- Work from anywhere – multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, WhatsApp and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate with Microsoft 365
- View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or 3CX App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
WhatsApp Integration
- Manage WhatsApp messages directly from one platform
- Messages are logged, to ensure no response violates company policies
- Staff do not need to give out their personal WhatsApp numbers
- Chat conversations are logged centrally
- WhatsApp messages can be sent to a queue of agents to share the load
Send & Receive Business SMS / MMS
- Send SMS / MMS to your customers with SMS integration
- Route SMS to multiple agents so no message goes unanswered
- Keep personal mobile numbers private
Integrated Video Conferencing
- Free for up to 250 participants
- Simple setup and scheduling
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
The 3CX Call & Contact Center
With 3CX Enterprise you get advanced call centre features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
- Switchboard and wallboard
- Call Center Reporting – user activity, team queue, SLA and more!
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk and more
- 3CX CRM API to develop custom CRM integrations
- Call Recordings
- Hot Desking
- Create your own call flows with 3CX CFD
Slash Costs
With 3CX, your ongoing telco costs can be reduced significantly.
- Licensing based on number of simultaneous calls and not extensions
- Make free interoffice calls and branch calls
- Free calls to your remote workers with web client and iOS / Android apps
- Integrate Secom’s SIP trunks to reduce outbound call charges
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
- Increased secure web server configuration
- Automatic detection & blacklisting of SIP attack tools
- Global IP Blocklist automatically updated for participating PBXs
- Traffic to 3CX apps is encrypted via the 3CX Tunnel
- Voice traffic is encrypted via SRTP
- Automatic generation and management of SSL certs
- Qualys labs A+ rating and Immunilabs A Rating
- Automatic failover for instant backup
- Encryption between browser and the website ensured via HTTPS
- Limit access to 3CX management console based on IP
Call Flow Designer
By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:
- Call routing based on customer authentication
- Automatic outbound dialler
- Callback scheduler
- Credit Card Authentication
- Phone Orders
- Surveys
- Automated Text to Speech & Speech to Text in 120 languages