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What is a Sedcom Remote Support Service Agreement?
Sedcom’s remote support service agreements are available to clients that hold their business communications systems and services with Sedcom.
What are the advantages of a Sedcom Remote Support Service Agreement?
A remote support agreement for your Telecommunications services can provide several benefits, including:
Increased efficiency
With remote support, Sedcom can quickly resolve issues without having to travel to your location. This can result in faster response times and faster problem resolution, which can increase productivity.
Cost savings
Remote support can be more cost-effective than on-site support because there is no need for travel, or other related expenses.
Flexibility
Remote support agreements can be customized to meet your specific needs, including the level of support required, the number of devices supported, and the hours of availability.
This flexibility has made remote support a more attractive option than on-site support for many of our clients.
Improved communication
Remote support agreements often include regular communication and reporting, which can help to improve the relationship between the IT service provider and the client. This can help to ensure that both parties are on the same page and can work together more effectively.